Lead day-to-day policy servicing operations in Australia, manage and develop team members, ensure SLAs/KPIs and quality standards, drive process improvements and change, oversee offshore resources, handle escalations, support projects and compliance/audit remediation.

Support marketing and communications execution for Australia and New Zealand: create visual and written content, manage local websites, deliver internal/external campaigns, support events and sponsorships, and collaborate with agencies and regional stakeholders to ensure consistent branding and messaging.