Serve as a strategic, technical advisor for Cyaras top global accounts, driving adoption, technical strategy, escalation ownership, and value realization. Build technical account plans, lead enablement and roadmap discussions, identify risks and adoption gaps, coordinate cross-functional resolution of complex issues, and provide product feedback to influence roadmap and repeatable playbooks.

Lead enterprise customer relationships to ensure adoption and ROI of Cyara's CX assurance platform. Drive outcome-focused success plans, coordinate cross-functional delivery, run Executive Business Reviews, identify expansion opportunities, manage escalations, and provide program management for multinational accounts.