Manage post-sales customer relationships for Elsevier solutions, leading onboarding, enablement, adoption, training, value realization, retention, renewals, and expansion. Serve as a trusted advisor, demonstrate ROI, identify upsell and cross-sell opportunities, gather customer feedback, and collaborate with Sales, Account Support, product, implementation, and training teams.

Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.