Configure, test, deploy, and maintain customer systems for mining technology solutions. Provide technical support, troubleshoot system issues, manage configuration and software updates, and perform services remotely, in-office, or onsite. Collaborate with customers, services teams, Product Managers, and Engineering to resolve issues, improve products, and ensure safety, performance, and customer satisfaction.

Leads manufacturing process performance and field reliability across the product lifecycle. Translates product designs into safe, repeatable processes; improves productivity, quality, tooling, automation, and production ramp-up. Analyzes telemetry, RMA, and field data to identify failure trends, conducts cross-functional root cause investigations, oversees installation quality, and drives predictive and preventative reliability improvements through stakeholder leadership, governance, coaching, and structured reporting.

Serve as single point of contact for post-installation customer support of CAS systems, manage SLA delivery and margin, coordinate escalations, monitor support cases, advise on spares and upgrades, liaise with sales to grow contracts, run SLA reviews and establish best practices.