The Escalations Manager oversees customer escalations, ensuring timely resolutions and fostering relationships between customers and internal teams to enhance satisfaction and drive continuous improvement.

As a Principal Site Reliability Engineer, you'll lead complex projects, manage production infrastructure on AWS, ensure code quality, and develop observability solutions while fostering trust and collaboration across teams.

The Support Account Manager is responsible for managing client engagements, ensuring high-quality technical support, and improving internal processes to enhance customer experience. The role involves incident management, communication with customers, and overseeing account health and support functions.