This role involves supporting customers by troubleshooting and resolving issues related to the Intercom product, enhancing customer experience, and collaborating with product teams to improve the service. It requires strong communication skills and a proactive approach to customer support.

As a Technical Support Engineer at Intercom, you will assist customers in integrating Intercom into their products, troubleshoot issues, and communicate effectively to ensure a great customer experience. Your role involves becoming knowledgeable about the product and working closely with product teams to enhance usability and reliability.