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Partner with frontline teams to provide operational risk and compliance advice, monitor emerging risks, strengthen controls, support risk assessments, analyze risk data, oversee supplier risk, deliver training, and maintain risk management information. The role requires practical knowledge of Australian consumer credit, privacy, and AML/CTF regulations, along with strong stakeholder influence and control design experience.

Provides HR generalist support across employee relations, remuneration and benefits, workplace health and safety, HR policies, reporting, payroll integration, HRIS management, and the full employee lifecycle. Partners with leaders and Finance, Legal, and Compliance to deliver people projects, performance reviews, compensation frameworks, workforce reporting, and compliant employee processes in a fast-growing organization.

Provides commercially focused legal advice across mortgage broking, lending, franchising, technology, data, AI, privacy, regulatory compliance, and corporate matters. Drafts and negotiates commercial agreements, advises on responsible AI governance and customer information, supports strategic initiatives and regulatory engagements, manages legal risks and external counsel, and improves legal processes and tools.

Design, develop, deploy, and support scalable cloud-based data pipelines, warehouses, ETL processes, and data models. Optimize performance, reliability, and data quality while applying governance standards. Collaborate with analysts, data scientists, engineers, and business stakeholders on AI-driven solutions. Create technical documentation, resolve incidents, contribute to architecture and engineering standards, and mentor other engineers.

Own the strategy, roadmap, delivery, adoption, and optimisation of internal AI agent products and shared customer communication capabilities. Lead cross-functional teams, define responsible AI practices, establish governance and success measures, manage WhatsApp integration, align senior stakeholders, and coach a Product Manager. The role focuses on improving broker productivity, agent trust and adoption, customer contactability, and engagement across chat, SMS, voice, dialler, and messaging channels.

Develop and productionize predictive models and AI solutions using large datasets and feature stores. Responsibilities include financial and valuation modeling, personalization, growth and retention analytics, model deployment and maintenance in the cloud, automation, MLOps improvement, stakeholder collaboration, documentation, and delivery of projects within schedule and budget.

Provide practical, commercially focused legal advice across mortgage broking, lending, franchising, technology, privacy, AI, data, and regulatory matters. Draft, review, and negotiate commercial agreements; advise on new products and initiatives; manage legal and regulatory risk; support customer complaints; improve legal processes; and coordinate external counsel. The role partners closely with stakeholders across a fast-moving, regulated financial services business.