Own the full enterprise sales cycle, from prospecting through close, while engaging C-suite, finance, IT, procurement, and transformation stakeholders. Lead discovery, shape HRIS and finance transformation solutions, manage strategic accounts, maintain accurate pipeline forecasts, and collaborate with solution consultants and architects. Contribute to market intelligence, go-to-market strategy, and thought leadership.

Leads customer solutions delivery across onboarding, implementation, adoption, support, and ongoing optimization. Oversees customer outcomes, service performance, revenue, profitability, workforce planning, project governance, resource utilization, and team development. Acts as a senior escalation point, drives continuous improvement, strengthens customer relationships, and partners with Product, Engineering, Sales, and Customer Success to improve retention, adoption, and business results.