Own end-to-end internal and external dispute resolution, manage EDR complaints (AFCA/FSCL), liaise with insurers, run root-cause analysis, train staff, maintain complaints records, prepare regulatory returns, and support complaints-related compliance, monitoring, control testing, and remediation.

Lead paid social strategy and execution across Meta, TikTok, LinkedIn and emerging channels. Design experiments, optimise campaigns, partner with creative and analytics to drive measurable outcomes (cost per policy, LTV), and use AI and platform automation to scale performance.

As a Business Insurance Sales Consultant, you will handle customer calls, guide them through insurance quotes, convert inquiries into sales, and meet daily targets.