Leads day-to-day operations for a regional portfolio of disability accommodation and respite services. Oversees service performance, compliance, financial targets, client wellbeing, audits, stakeholder relationships, and continuous improvement. Manages and mentors House Managers while implementing strategic and operational initiatives, identifying service gaps, and ensuring consistent practices across Supported Independent Living services.

Analyzes supporter behavior, fundraising performance, campaigns, retention, and lifetime value to identify actionable growth opportunities. Maintains data quality, dashboards, reports, visualizations, and audience segmentation while supporting predictive analysis and business intelligence improvements across Salesforce and other fundraising systems. Partners with stakeholders to translate complex data into clear recommendations and promote data-driven decision-making.

Leads change and project management across fundraising supporter experiences, digital, data, and AI initiatives. The role improves workflows, quality assurance, collaboration tools, and process adoption; facilitates workshops and stakeholder alignment; monitors usage and feedback; and develops training resources. It partners with Digital and Data teams to implement innovation, improve campaign delivery, and build internal capability in digital tools and ways of working.