Provides customer-facing technical consultancy, support, troubleshooting, and solution design across Microsoft 365, Azure, AWS, infrastructure, networking, security, virtualization, storage, email, and SharePoint environments. Develops IT strategies, advises on presales requirements, resolves complex issues, implements root-cause remediation, documents changes, partners with solution architects, and manages consultant project teams.

Designs and implements identity and access security solutions across Active Directory, Azure environments, Certificate Services, and privileged access platforms. The role addresses privilege escalation and lateral movement risks, establishes role-based access controls and administrative boundaries, leads remediation projects, and aligns security practices with regulatory requirements and industry frameworks. It also involves stakeholder management, technical documentation, vendor collaboration, and communicating security concepts to technical and non-technical audiences.