Provide empathetic, specialist hardship support in a contact centre: manage end-to-end hardship cases, assess financial circumstances, negotiate compliant payment plans, de-escalate sensitive matters, meet SLAs, and collaborate with internal and external partners to improve processes.

Lead planning and delivery of a portfolio of capital maintenance and enhancement programs for road assets. Manage governance, risk, finances, stakeholder relationships, and cross-functional teams. Drive continuous improvement, apply data and AI literacy to decision-making, and develop high-performing teams to deliver safe, reliable, and long-lasting outcomes.