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Design and deliver customer‑centred digital interfaces and experiences. Translate research and data into optimised user journeys, create high‑quality assets and prototypes, support usability testing, QA, and cross‑team delivery to improve task completion and CX metrics.

The Senior Manager will oversee risk within large-scale transformation initiatives, influence decisions, enhance risk culture, and improve transparency in risk reporting.

Lead privacy risk management and governance for QBE AUSPAC. Provide pragmatic privacy advice, perform PIAs, manage incidents, embed privacy-by-design and responsible AI, and support policy implementation and reporting across business and technology teams.

Lead second-line risk review and challenge for Finance business units, apply QBE Risk Framework, report to governance committees, influence stakeholders, enhance risk frameworks, and build risk capability and culture across the business.

Lead QBE's global privacy, responsible data and AI ethics program. Translate strategy into operational governance, embed privacy-by-design and ethical AI across initiatives, advise senior stakeholders, assess and manage privacy and AI risks, shape third-party and model governance, and drive privacy maturity and pragmatic guardrails across a complex multinational organisation.

Lead development and oversight of QBE's sustainability control and assurance framework. Partner across functions to ensure data quality, compliance and timely disclosures, lead control testing and internal audit engagements, identify and remediate sustainability risks, and improve GHG reporting processes and policies.

Lead development of group climate-related reporting and controls, advise stakeholders across Finance, Sustainability, Risk and Underwriting, prepare assurance materials, monitor regulatory change and drive continuous improvement.

Lead project management for QBE's climate reporting and transition plan delivery, coordinating workstreams (GHG calculations, data, financial modelling), stakeholders and governance, tracking milestones, risks and RAID logs, facilitating workshops, and ensuring timely, budget-aligned disclosures for the Annual Report.

Support global trading desks across the trade life cycle: manage trade processes, daily reconciliations, security data and valuations, resolve exceptions, oversee external providers, support audits, document processes, and implement process improvements.

Manage and decide customer disputes under the Motor Accident Injuries Act 2017 (NSW), deliver timely fair outcomes, identify systemic causes, recommend process improvements, and maintain stakeholder relationships across QBE and externally.