The Case Manager will deliver exceptional customer service while guiding clients through the insurance claims process, managing claims from start to finish, and developing strong relationships to assist clients in their recovery journey.

As a Dispute Resolution Specialist, you will manage a portfolio of complaints, ensuring adherence to company processes and customer satisfaction. Your role involves assessing complaints, investigating policies and legislation, and collaborating with stakeholders. You will also identify opportunities for improvement to enhance customer outcomes and demonstrate strong communication and negotiation skills when conveying decisions to customers.

As a CTP Case Manager at QBE, you'll assist injured individuals in the claims process post-accident by providing support and guidance, while fostering strong customer relationships and working alongside healthcare professionals and solicitors.